AI video outreach for Customer Success Managers in Contractors and Trades

Email Reaches Them Between Calls, On A Phone

An HVAC owner with a yard full of trucks opens email standing in a supply house queue, between the morning callbacks and a customer with no heat. It arrives in the same list as the supplier promos and the invoice reminders, and it has to survive that list before it gets read. Your subject line is not competing with other software vendors. It is competing with the day.

The Decision Maker Is The One Driving The Truck

There is no procurement committee at a twenty person electrical contractor. The owner decides, and the owner is billable that day. Reaching them means fitting into the gaps in that day, not asking for a discovery call at eleven on a Tuesday when they are up a ladder with a customer waiting.

Low Product Adoption Threatens Renewals

You know which customers are not using key features that drive retention. But sending generic product emails to low-adoption accounts does not work — customers tune them out because they feel like broadcast communications, not personal recommendations.

Built for Contractors and Trades teams

• Every Video Names Their Business. The script is built from what is publicly true about that firm: the trades it covers, the area it serves, a new depot, a recent hire. You set the brief every script is written from, and before you launch you read a sample of the scripts Outvid wrote and rewrite anything that reads like a guess about their work.
• Sent On The Channel That Owner Answers. If the owners on your list run their day on WhatsApp, send there. If they only open LinkedIn on a Sunday night, send there. You pick the channel per campaign instead of stacking a fourth email on top of three ignored ones, and you can run the same list on two channels to find out which one this trade answers on.
• Landing At Six In The Morning, Not At Eleven. You set the hours a campaign is allowed to send and the time zone it counts them in, so messages arrive while the truck is being loaded, or later on when the paperwork gets done at the kitchen table. Not at eleven, with a crew waiting on a materials call.

Built for Customer Success Managers

• Proactive Outreach at Book-of-Business Scale. Send personalized video touchpoints to every account in your book — not just the squeaky wheels. Low-adoption accounts, upcoming renewal risks, and expansion candidates all get timely, relevant video messages.
• Drive Feature Adoption With Targeted Video. When a customer has not used a key feature for 30 days, send a personalized AI video showing exactly how a company in their industry uses it to solve their specific pain point — far more effective than a product email blast.
• Expand Accounts With Natural, Non-Pushy Outreach. Frame expansion conversations as value additions, not sales pitches. A personalized video that shows a relevant capability your customer isn't using — tied to their stated goals — feels like helpful advice, not an upsell.